Last updated: 2026

This Privacy Policy explains how Dawud Osborne (“I”, “me”, “my”) collects, uses, stores and protects your personal information when you visit this website, use my services, or interact with the Pyramid of Change™ coaching framework.

I am committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, you can contact me at: Email: dawud@dawudosborne.com

1. Information I Collect

I may collect and process the following types of personal data:

Information you provide directly

• Name

• Email address

• Phone number

• Contact form submissions

• Workshop or coaching registrations

• Payment information (processed securely by third‑party providers)

• Responses to questionnaires, assessments or coaching materials

Information collected automatically

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on the website

• Cookies and analytics data (see Cookies section)

Special category data (only if voluntarily provided)

• Health‑related information relevant to coaching

• Lifestyle information

• Wellbeing information

This information is only collected with your explicit consent and is used solely for coaching purposes.

2. How Your Information Is Used

I use your personal data to:

• Provide coaching, training and wellbeing services

• Deliver online workshops, courses and educational content

• Communicate with you about sessions, updates or enquiries

• Send resources, worksheets or follow‑up materials

• Improve website performance and user experience

• Maintain records for legal and administrative purposes

• Comply with legal obligations

I do not sell, rent or trade your personal data.

3. Legal Basis for Processing

I process your data under the following lawful bases:

• Contract: to deliver coaching or training services you have requested

• Consent: for newsletters, health information, or optional data

• Legitimate interests: to improve services, maintain security and operate the website

• Legal obligation: for tax, accounting or regulatory compliance

You may withdraw consent at any time.

4. How Your Data Is Stored

Your data is stored securely using reputable UK/EU‑based systems that comply with UK GDPR. I take appropriate technical and organisational measures to protect your information from loss, misuse or unauthorised access.

5. Sharing Your Information

I may share your data with:

• Service providers (e.g., email platforms, payment processors)

• Analytics providers (e.g., Google Analytics)

• Legal or regulatory authorities where required by law

I do not share your data with third parties for marketing purposes.

6. International Transfers

Some service providers may store data outside the UK. In such cases, I ensure appropriate safeguards are in place, such as:

• UK adequacy regulations

• Standard Contractual Clauses (SCCs)

• Equivalent data protection measures

7. Data Retention

I retain personal data only for as long as necessary:

• Coaching records: up to 7 years (legal requirement)

• Email enquiries: up to 12 months

• Newsletter data: until you unsubscribe

• Analytics data: typically 26 months

You may request deletion sooner where legally permitted.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

To exercise any of these rights, contact me at the email above.

9. Cookies

This website uses cookies to:

• Improve performance

• Analyse traffic

• Deliver essential functionality

You can manage or disable cookies through your browser settings. A separate Cookies Notice will explain this in more detail.

10. Children’s Privacy

My services are not directed at individuals under 16. I do not knowingly collect data from children without parental consent.

11. Changes to This Policy

I may update this Privacy Policy from time to time. The latest version will always be available on this page.

12. Contact

For privacy‑related enquiries, contact: Email: dawud@dawudosborne.com